Account & Data Deletion

RunClub HQ — Account & Data Deletion

Last updated: 11 October 2026

RunClub HQ is a trading name of SymNex Consulting Ltd (registered in England and Wales under company number 10006091). This page explains how to request deletion of your account and associated data from the RunClub HQ platform, including our mobile app available on Google Play and the App Store.

How to request account deletion

Asking for your account to be deleted is a formal request, under data protection law, for your personal data to be erased. It also ends your membership of your club.

If you only want to leave your club, resign instead: in the app or on your club's website, go to Profile → Membership → Leave the club. Your club keeps your records in line with its own policy, and you can rejoin later.

To request deletion, follow these steps:

Step 1 — Raise a request with your running club

Your running club is the data controller for your membership data. To request deletion:

  • In the app — Go to Settings → Delete my account, then send the message. Sending it starts your request. This works on your club's RunClub HQ website too, under Profile → Settings. The message goes to your club's Data & Privacy Requests queue.
  • Via your club's contact page — If you cannot log in, visit your club's contact page and submit a request. Include your full name and email address so they can locate your account.
  • Speak to your club directly — You can also ask a club administrator in person or by email to remove your membership record from RunClub HQ.

Your club can process the deletion from their admin panel.

Step 2 — If you cannot reach your club

If you are unable to contact your club, or if your club is no longer active, please contact us using the form here. Please include:

  • Your full name
  • The email address associated with your account
  • The name of the running club(s) you are a member of

Step 3 — Processing

We (or your club) will verify your identity and process the deletion within 30 days of receiving your request. You will receive confirmation once the deletion is complete.

What data is deleted

When your account is deleted, the following data is permanently removed:

  • Your user account and login credentials
  • Your phone number and postal address
  • Your gender, date of birth and affiliation details
  • Your profile photo
  • Emergency contact details
  • Medical and health information
  • Communication preferences and notification settings
  • Payment method details (e.g. Direct Debit mandate references)
  • Device tokens and push notification registrations
  • Login sessions and authentication tokens
  • Your race results and club record claims, including any club records you hold

What data may be retained

Certain data may be retained for a limited period after account deletion, as required by law or legitimate operational needs:

Data Reason Retention period
Payment transaction records Financial and tax compliance obligations Up to 7 years
Invoices and receipts Financial and tax compliance obligations Up to 7 years

Retained transaction and invoice records contain only the minimum information required for compliance (e.g. amounts, dates, invoice numbers) and are not linked to an active account.

Third-party data

When you use RunClub HQ, some of your data may also be held by third-party services. Deleting your RunClub HQ account does not automatically delete data held by these providers:

  • GoCardless — If you set up a Direct Debit, GoCardless holds your bank details separately. You can request deletion directly from GoCardless at gocardless.com/privacy.
  • England Athletics — If your club registered you with England Athletics, that registration is managed separately by your club and England Athletics.

Important notes

  • Account deletion is permanent and cannot be undone. If you rejoin a club using RunClub HQ in the future, you will need to create a new account.
  • If you are the only administrator of a club, please ensure another administrator is assigned before requesting deletion, to avoid disruption to your club.
  • Deletion of a primary member account will also remove any linked dependent/household member profiles managed under that account.

Contact us

If you have any questions about account deletion or your data, please contact:

RunClub HQ (a trading name of SymNex Consulting Ltd)

For full details on how we handle personal data, see our Privacy Policy.